milbe Privacy Policy

1. Introduction & Scope of Policy

milbe ("we", "us", or "the platform") operates a safe, transparent, and trustworthy online betting and casino service for users in Bangladesh. Your personal privacy is our top priority. This Privacy Policy explains what types of information milbe collects, why it is collected, how that information is used and stored, and what rights you have regarding your data.

By using milbe's website or services, you are considered to have accepted the terms of this Privacy Policy. This policy should be read together with our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to the website https://milbe.lat and all associated milbe services.

2. What Types of Information We Collect

milbe collects information in two main ways — information you provide directly, and information collected automatically while you use the service.

2.1 Information You Provide

• Full name, date of birth, and nationality
• Email address and mobile number
• Home address and postal code
• National ID card, passport, or other government-issued identity document details (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers, and bank account details for bank transfers
• Communication history with our support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Pages visited, time spent, and navigation patterns
• Login timestamps and session duration
• Transaction details and betting activity records
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Where needed for identity verification, fraud prevention, and enforcement of responsible gambling policies, milbe may in certain cases collect additional information from recognized third-party verification services.

3. Purposes of Data Use

milbe uses collected information for the following legitimate purposes:

• Account management: Completing your registration process, verifying your identity, and keeping your account secure.
• Service delivery: Processing deposits, withdrawals, and betting transactions.
• Customer support: Resolving your questions and issues. Our support team is available 24/7 via live chat and email.
• Security and fraud prevention: Preventing unauthorized access, fraud, and money laundering.
• Legal compliance: Complying with applicable laws, regulations, and regulatory guidelines.
• Responsible gambling enforcement: Monitoring user betting behavior to identify problematic gambling patterns and provide necessary support.
• Service improvement: Analyzing user experience to improve the quality of the platform.
• Relevant communications: Sending important account notifications, policy changes, or security alerts.

4. Data Sharing & Disclosure

milbe does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties to manage essential services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, cybersecurity, and data storage. These providers are given access only to the information necessary to perform that specific service, and they are contractually bound to keep the data confidential.

4.2 Legal Obligations

milbe may be required to disclose information in response to a court order, a lawful request from a government or regulatory authority, or as required by applicable law.

4.3 Platform Protection

Where fraud, manipulation, or a suspected breach of platform security arises, relevant information may be shared with the appropriate authorities or security partners.

5. Cookies & Tracking Technologies

milbe uses cookies and similar technologies to improve your experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential cookies: Required for managing login sessions, security verification, and the basic functionality of the service.
• Functionality cookies: Remember your preferences, language settings, and personalized experience.
• Analytics cookies: Monitor site usage to help improve the quality of the service.

5.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

6. Data Protection & Security

milbe applies industry-standard technical and administrative measures to protect your personal information.

• SSL encryption: All data transmissions are secured through SSL/TLS encryption technology.
• Secure storage: Sensitive information is stored in encrypted form on secure servers.
• Access controls: Only authorized personnel are granted limited access to your information.
• Regular audits: Regular internal audits are conducted to ensure the effectiveness of security measures.
• Two-factor authentication: An additional verification layer is available for account protection.

While we apply the highest security measures, it is not possible to guarantee complete security when transmitting information over the internet. You are therefore always advised to keep your account password confidential and to use a secure network.

7. Data Retention Period

milbe retains your personal information for as long as necessary to fulfill the purposes described in this policy, or for as long as legal obligations remain in effect.

• Active accounts: All necessary information is retained while the account remains active.
• Closed accounts: Even after an account is closed, records of financial transactions and information required for anti-money laundering compliance are retained for a defined period as required by law.
• Marketing data: You can opt out of marketing communications at any time. Data of users who do not respond or who opt out is deleted after a defined period of inactivity.

8. Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances, you may request deletion of your information (exceptions apply where legal obligations exist).
• Right to restrict processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to portability: You may receive a copy of your information in a structured, commonly used format.
• Right to object: You may object to direct marketing or certain types of processing.

To exercise these rights, please contact us through the contact details below. We will respond to your request within a reasonable time.

9. Protection of Minors

milbe's services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors. If we find evidence that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please contact us.

10. Third-Party Websites & Services

milbe's services may include third-party software and services from game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, or Evolution Gaming. These third parties have their own privacy policies, and milbe is not responsible for the data practices of these external services.

We recommend that you review the privacy policies of these third-party services independently.

11. International Data Transfers

For service purposes, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information is handled in accordance with the protection standards set out in this Privacy Policy and that applicable legal requirements are met.

12. Policy Changes

milbe may update this Privacy Policy from time to time. If changes are made, we will publish the new date on this page, and for significant changes we will notify users by email. Please check this page regularly to stay informed about the latest policy.

If you continue using milbe's services after a policy change, you are considered to have accepted the updated policy.

13. Contact & Complaints

If you have any questions, concerns, or requests related to exercising your rights under this Privacy Policy, please contact us. Our support team is available in Bengali and English, seven days a week, twenty-four hours a day.