milbe's Complete Terms & Conditions

01 General Terms

These Terms & Conditions ("Terms") apply to the use of the milbe platform and all its services. By accessing the milbe website, creating an account, or using any service, you are considered to have fully agreed to these Terms.

These Terms apply to users in Bangladesh and all deadlines are set according to Bangladesh Standard Time (BST, UTC+6). If you do not agree to these Terms, please refrain from using this platform.

These Terms may be available in both English and Bengali. In the event of any conflict in interpretation, the Bengali version shall take precedence. milbe reserves the right to amend these Terms at any time and users will be notified of changes in a timely manner.

02 Account Registration & Eligibility

2.1 Eligibility Requirements

To register an account at milbe, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide accurate and truthful information — accounts created with false information will be cancelled.
• Each person may hold only one account. If a single person holds multiple accounts, both may be cancelled.
• The mobile number and email address you provide must be active and your own.

2.2 Identity Verification (KYC)

To ensure security and provide fair service, milbe may at any time request government-issued identity documents (National ID, passport, or driving licence) and proof of address for user verification. Failure to submit documents may result in restricted account activity.

2.3 Account Responsibility

From the time of account registration, the relevant user bears full responsibility for all activity on that account. Any betting or transaction carried out through the account will be considered authorised by that user.

03 Account Security

It is your responsibility to keep your milbe account login details (username and password) completely confidential. Please follow the guidelines below:

• Do not share your password with anyone.
• Do not use easily guessable passwords (such as your date of birth or phone number).
• Always log out after using a public or shared computer.
• If you notice any unexpected activity on your account, inform the support team immediately.

milbe will never ask for your password via email or chat. If you receive any such request, treat it as fraudulent and report it to support.

04 Deposits & Withdrawals

4.1 Deposit Methods & Limits

milbe currently accepts deposits via the following payment methods:

• bKash — minimum deposit ৳300
• Nagad — minimum deposit ৳300
• Rocket — minimum deposit ৳300
• Upay — minimum deposit ৳300
• Bank Transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank) — minimum deposit ৳300

The minimum deposit amount for each method is ৳300. For more details on the maximum deposit limit, please contact the support team.

4.2 Withdrawal Conditions

The minimum withdrawal amount for any method is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours.

Withdrawals must be made to the payment method registered on your account. Funds cannot be transferred to another person's account.

4.3 Transaction Verification

milbe reserves the right to verify any transaction in the interest of security. Withdrawals may be temporarily suspended while verification is in progress. If money laundering or fraudulent activity is suspected, the account may be subject to investigation and the relevant funds may be withheld.

05 Bonus & Promotion Terms

5.1 Welcome Bonus

milbe offers new members a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 bonus and your total balance will be ৳2,000.

5.2 Wagering Requirements

After receiving the welcome bonus, a wagering requirement of 10 (ten) times the bonus amount must be completed before that bonus can be withdrawn. Wagering is calculated on the bonus amount only, not on the combined deposit and bonus.

Example: For a ৳1,000 bonus, a total of ৳1,000 × 10 = ৳10,000 must be wagered before winnings from the bonus can be withdrawn.

5.3 General Bonus Terms

• Each promotional offer has its own specific terms, which are clearly stated on the offer page.
• A bonus offer applies only once per user, per household, or per device.
• Bonus funds cannot be transferred to another account.
• milbe reserves the right to cancel or modify any bonus at its discretion, particularly in cases of misuse.
• Multiple bonuses cannot be active at the same time unless explicitly permitted.

06 Betting & Gaming Rules

6.1 General Betting Terms

All betting and gaming activity on milbe is conducted fairly and transparently. Once a bet is confirmed, it cannot be cancelled. The outcome of each game and bet is determined by a neutral algorithm.

6.2 Sports Betting

The following rules apply to sports betting:

• If an event is cancelled or postponed, the relevant bet rules will apply and, where necessary, the bet will be voided and the original stake returned.
• Odds may change at any time; the odds at the time a bet is confirmed are final.
• Please confirm whether a bet has been successfully placed by checking the confirmation message.
• milbe reserves the right to cancel bets placed at incorrect odds due to a technical error.

6.3 Casino Games

All casino games are operated according to the relevant game provider's own rules and payout structure. It is the user's responsibility to read the rules of the relevant game before playing. If a game is interrupted mid-session due to a technical issue, milbe will make a decision following a proper investigation.

07 Prohibited Activities

The following activities are strictly prohibited on the milbe platform. Violating these rules may result in permanent account closure and forfeiture of related funds:

• Creating multiple accounts to claim bonus benefits.
• Registering an account using a false identity or another person's information.
• Using artificial or coordinated betting strategies (bonus abuse) with the intent of meeting bonus requirements.
• Using computer programs, bots, or automated software to place bets.
• Money laundering or transactions involving illegal funds.
• Deliberately exploiting technical errors or bugs on the platform to gain an unfair advantage.
• Harassing or engaging in fraudulent behaviour towards other users.
• Attempting a cyber attack on the platform's infrastructure or unauthorised access.

08 Account Suspension & Closure

8.1 Account Closure by milbe

If a user violates these Terms or engages in suspicious activity, milbe reserves the right to suspend or permanently close the relevant account without prior notice. In such cases, funds related to the breach of terms may be forfeited.

8.2 Account Closure by the User

You may request the closure of your account at any time. It is advisable to settle any pending bets and withdraw your balance before making the request. Please contact the support team to request account closure.

8.3 Responsible Gaming Limits

As part of responsible gaming, users may request deposit limits or self-exclusion. To learn more, please read the Responsible Gaming page.

09 Limitation of Liability

milbe provides its platform on an "as-is" basis. milbe bears no liability for the following:

• Losses caused by internet connectivity issues or third-party technical failures.
• Misuse of an account due to the user's own negligence.
• Short-term service disruptions caused by unforeseen technical issues.
• Financial losses from gaming, which are entirely the result of the user's own decisions.

milbe is committed to continuously improving service quality and works to resolve technical issues as quickly as possible. However, liability for any disruption caused by technical reasons is limited.

10 Privacy & Data

milbe gives the highest priority to protecting users' personal information. All data is kept secure using SSL encryption and modern security technology.

For full details on how your personal information is collected, stored, and used, please read our Privacy Policy page. By creating an account, you also agree to that privacy policy.

milbe never sells your personal information to third parties. Data may only be used for service improvement, identity verification, and legal purposes.

11 Changes to Terms

milbe reserves the right to partially or fully amend these Terms at any time. Users will be notified of significant changes via their registered email address or through a notice within the platform.

Continued use of the platform after any changes are made will be considered as your agreement to the new Terms. It is therefore recommended that you review this page regularly.

If you do not agree with the revised Terms, you may contact the support team to request account closure.

12 Contact & Complaints

If you have any questions about these Terms or wish to raise a complaint, please contact the milbe support team:

• Email: [email protected]
• Live Chat: 24/7 — support available in Bengali and English

milbe's goal is to resolve all complaints as quickly as possible. Providing your account ID and relevant details when submitting a complaint will help speed up the process.

milbe is a safe and reliable platform. Your feedback and complaints help us improve the quality of our service.